FAQs

Australian Postage

  • We offer Free Standard Shipping on all Australian orders. Typically 4-7 business days.
  • We offer Express Shipping on all Australian orders at a flat rate of $10AUD. Typically 2-4 business days.

Worldwide Shipping

  • We offer Standard Shipping to all countries at a flat rate of $12AUD.
  • We offer Express Shipping to all countries at a flat rate of $20AUD.
  • Delivery times range from 4 - 21 business days depending on your country.

Customs Duties

If you order items for delivery outside of Australia they may be subject to import duties and taxes. These are levied once the items reach your specified destination.  I am required by law to declare the full value of the items within your order. You, the customer, are responsible for any import duties, fees, and/or taxes incurred on your own purchases. I have no prior warning on whether these charges may be incurred or what value they may be as customs policies vary widely from country to country.  Customs authorities may request personal information when inspecting your parcel; failure to provide this information to Customs will result in the parcel being returned. If an order is refused, then you are responsible for the original shipping expenses, as well as any additional duties, fees, customs or taxes incurred in shipping.

Please note that international shipments are subject to opening and inspection by customs authorities. I cannot guarantee that your goods will arrive in the same condition that they were shipped should they be subject to inspection.

When do you ship?

Most of the time, all orders are shipped out within 1-2 business days.  You will be emailed once your order has shipped along with available tracking information, if applicable.  If any part of your order is backordered you will be notified via email and your order will ship once the products are available.

Can I return products?

Yes. You can return or exchange any unused or defective merchandise by mail. Please email me before returning any products.  Returns made within 30 days of the order shipment date will be refunded to the original form of payment.

What makes your beard oil and moustache wax premium?

Over time I have gone through great lengths to find the best of the best when it comes to ingredients.  In fact, I have bought that much beard oil and moustache wax from all over the world to test it out it's not funny.  Not all oils are created equally and I only use top shelf oil and wax in my products.  I pride myself on offering only the finest materials when it comes to beard oil and moustache wax.

What are some tips and tricks to growing an epic beard?

Venture over onto our blog for beard and moustache articles that cover a wide variety of topics. Also, follow us on Instagram to see some #recklesslyadventurous beardsmen who know what they're doing.